الأسئلة الشائعة

Returns are not accepted; product refunds are not issued. The exchange period is 7 business days from delivery and the exchange shipping fee is 199 TL. For faulty or incorrectly shipped items, no exchange shipping fee is charged. The item must be unused, with its tags attached and in its original packaging. For accessories such as earrings, necklaces, bracelets and tiaras, no return or exchange is possible once the packaging has been opened, for hygiene reasons. To initiate an exchange request, please contact our customer service. All of your statutory rights are set out on our Distance Sales Agreement page.

Your order is prepared and handed over to the courier once it has been confirmed. When it ships, your tracking number will be sent to you by e-mail.

You can pay by credit card or bank transfer/EFT. Bank transfer details are shown at the payment step.

Of course. Tell us the size you usually wear and we will recommend suitable products that are in stock.

Yes, we offer wholesale. For wholesale enquiries you can reach us via our WhatsApp line or by e-mail; we will set up your sign-in details and direct you to our wholesale store.