Delivery & Returns

1. Delivery

• Orders are handed over to cargo within 1-5 business days following payment confirmation, unless stated otherwise on the product page.
• In bank transfer (havale/EFT) payments, this period starts once the payment reaches our account.
• Wholesale (B2B) orders are shipped with shipping payable by the recipient on delivery.
• In retail orders, shipping is free above the threshold announced on the site; otherwise the fee shown at checkout applies.
• The estimated shipping date range is also shown on each product page.

2. Defective Item Exchange

If you receive a defective, damaged or incorrect item, report it through your account: open the related order under My Account > My Orders and use "Report Defective Item". Adding a photo of the defect speeds up the review. Our team reviews every request and, upon approval, resolves it by exchanging the item; you are informed of the outcome by e-mail at every step.

3. Exchange Period and Shipping Fee

• The exchange period is 7 business days from the date you receive your item.
• The exchange shipping fee is 199 TL.
• No exchange shipping fee is charged for defective or incorrectly shipped items; those are handled under section 2.
• The item must be unused, with its tags attached and in its original packaging.

4. Exchange

• Returns are not accepted; the product price is not refunded. Orders are placed with this condition known.
• Instead, an exchange can be requested within 7 business days from the date you receive your item; the exchange shipping fee is 199 TL (see section 3).
• No exchange shipping fee is charged for defective or incorrectly shipped items; those are handled under section 2.
• The item must be unused, with its tags attached and in its original packaging.
• For accessories such as earrings, necklaces, bracelets and tiaras, no exchange is possible once the packaging has been opened, for hygiene reasons.
• To initiate an exchange request, please contact our customer service.

5. Contact

For any question about delivery or returns: info@merrez.com · 0532 0 534 777. See also our Distance Sales Agreement.