Distance Sales Agreement

1. Parties and Subject

This agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products that the buyer ("Buyer") orders through the websites operated by MERREZ TEKSTİL İTHALAT İHRACAT LİMİTED ŞİRKETİ ("Seller", "merrèz"), including the wholesale sales site merrezb2b.com.

2. Formation of the Agreement

The Buyer confirms that they have reviewed the essential characteristics, sales price, payment method and delivery information of the product(s) on the site before placing the order, and have given the necessary confirmation for the sale. The agreement enters into force on the date the order is placed.

3. Price and Payment

• Retail sales are made in Turkish Lira (TL) including VAT; wholesale (B2B) sales are made in Euro (EUR), VAT is added at the checkout summary where applicable.
• Payment may be made by bank transfer (havale/EFT) or, where available, by credit card through licensed banks/payment institutions. Card details are not stored by the Seller.
• In bank transfer payments, the order is processed after the payment reaches the Seller's account stated at checkout.

4. Delivery

Products are handed over to cargo within 1-5 business days following payment confirmation, unless a different period is stated on the product page. In wholesale orders, shipping is paid by the Buyer on delivery; in retail orders, shipping is free above the threshold announced on the site.

5. Right of Withdrawal (Consumer Sales)

In sales where the Buyer is a consumer under Law No. 6502, the Buyer may withdraw from the agreement within 14 days of delivery without giving any reason, provided the product is unused and resalable. To exercise this right, the Buyer may contact us at info@merrez.com or 0532 0 534 777. The box, packaging and tags must be undamaged and the item unused; requests that do not meet these conditions are not accepted. Return shipping costs are borne by the Buyer.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for the following:

• Items whose packaging has been opened after delivery and which are unsuitable for return on health and hygiene grounds: accessories such as earrings, necklaces, bracelets and tiaras, as well as underwear and swimwear.
• Items prepared to the Buyer's specifications or personalised for the Buyer.
• Items that become mixed with other products after delivery and cannot by nature be separated.

6. Commercial (B2B) Sales

Purchases made through the wholesale site for commercial or professional purposes are not consumer transactions; consumer-protection provisions (including the right of withdrawal) do not apply. For defective items, the exchange procedure described on the Delivery & Returnspage applies: the defect is reported through the Buyer's account, reviewed by the Seller and resolved by exchange or equivalent remedy.

7. Force Majeure and Miscellaneous

Events beyond the parties' control (natural disaster, strike, infrastructure failure, etc.) that delay performance shall not be deemed a breach. In matters not covered here, Turkish law applies; Istanbul (Anatolian) Courts and Enforcement Offices are competent, and for consumer transactions the Consumer Arbitration Committees / Consumer Courts within the legal monetary limits.